Performance Management of Organizational Processes Case Study: Hospitals

Document Type : Original Article

Authors
Parisa Abdi 1
Abdollah Sajjadi Jaghargh 2
Afsaneh Zamanimoghaddam 3
1 Department of Public Administration, Emirates Branch, Islamic Azad University, Dubai, United Arab Emirates
2 Department of Media Management, Science and Research Branch, Islamic Azad University, Tehran, Iran
3 Department of Educational Management, Science and Research Branch, Islamic Azad University, Tehran, Iran
10.22034/jmaak.2025.78595.4567
Abstract
Introduction and Objective: Performance appraisal is an important process for evaluating employee performance and motivates, improves employee performance, determines and allocates salary increases and promotions fairly. The present study was designed and implemented with the aim of explaining the components of hospital and organizational processes in evaluating hospital performance.
Methodology: The present study is a qualitative content analysis study. To sample experts, convenience sampling with maximum diversity and snowball sampling were used. In-depth semi-structured interviews with open-ended questions were used in person and face-to-face to collect data. The data were analyzed using qualitative content analysis. Lincoln and Guba criteria were considered to ensure data validity.
Results: From the analysis of the data of the present study, 2 categories and 12 subcategories were obtained in line with the study objective. The categories included organizational processes, which were formed from the subcategories of: process planning and scheduling, formalization and standardization, information technology management, number of active employees, and information management, and hospital processes, which were extracted from the subcategories of bed management, surgery, hospital accidents, establishing a sense of security in patients, average emergency waiting time, average post-emergency waiting time, and responding to patients after discharge.
Keywords
Organizational components
hospital components
content analysis
hospital performance evaluation
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