توسعه الگوی مدیریت بحران در حوزه صنعت (در چهار چوب کیفیت اطلاعات، مطالعه موردی: صنعت سنگ‌آهن)

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری مدیریت دولتی، واحد رفسنجان، دانشگاه آزاد اسلامی، رفسنجان،ایران

2 دانشیار گروه مدیریت، واحد رفسنجان، دانشگاه آزاد اسالمی، رفسنجان،ایران

3 استادیار گروه مدیریت، واحد کرمان، دانشگاه آزاد اسلامی کرمان، ایران

4 استادیار، گروه مدیریت دولتی، دانشگاه ولیعصر رفسنجان،ایران

چکیده

مقدمه: ایران کشوری بحران‌خیز است و همه‌ساله با بحران‌های طبیعی زیادی مواجه می‌شود. مدیریت بحران، یکی از مهم‌ترین مسائل و چالش‌های صنایع مختلفی است که نقش مهمی در اقتصاد ایفا می‌کنند. مدل‌های مختلفی برای مدیریت بحران پیشنهاد شده است. این پژوهش با هدف توسعه الگوی مدیریت بحران در حوزه صنعت (مطالعه موردی: صنعت سنگ‌آهن) انجام‌شده است.
روش‌ها: این تحقیق، به توسعه الگوی مدیریت بحران از دیدگاه متخصصان و خبرگان صنایع می‌پردازد، بنابراین در زمره‌ تحقیقات کیفی قرار دارد. ازاین‌رو، جامعه آماری تحقیق از خبرگانی تشکیل شده است که با نمونه‌گیری هدفمند، تعداد 20 نفر از به‌عنوان نمونه آماری انتخاب شدند. ابزار گردآوری داده‌ها پرسشنامه دلفی فازی بوده است. پایایی و روایی پرسشنامه توسط اساتید و خبرگان مورد تائید قرار گرفت. بدین معنا پس از گردآوری مؤلفه‌ها از ادبیات و با سه بار چرخش پرسشنامه تکنیک دلفی به مدل موردقبول خبرگان رسید. در پایان، از روش AHP به‌منظور رتبه‌بندی فعالیت‌ها در هر مرحله پیش از بحران، حین بحران و پس از بحران استفاده شد.
نتایج: نتایج تحقیق حاکی از آن است که مرحله پیش از بحران مهم‌ترین مرحله مدیریت بحران و مدیریت بیمه و مدیریت قراردادها مهم‌ترین فعالیت است. در مرحله حین بحران، مدیریت اطلاعات و مدیریت مالی و در مرحله پس از بحران مدیریت تحول و مدیریت دانش مهم‌ترین نتایج به دست آمده است.

کلیدواژه‌ها

عنوان مقاله [English]

Development of crisis management model in the field of industry (in the context of information quality, Case Study: Iron Ore Industry)

نویسندگان [English]

  • nader shabani 1
  • malikeh beheshti 2
  • Masoud pourkiani 3
  • Hosein Kazemi 4
1 PhD student in public administration, Rafsanjan Branch, Islamic Azad University, Rafsanjan, Iran
2 Associate Professor, Department of Management, Rafsanjan Branch, Islamic Azad University, Rafsanjan, Iran
3 Assistant Professor of Management, Kerman Branch, Islamic Azad University of Kerman, Iran
4 Assistant Professor, Department of Public Administration, Valiasr University of Rafsanjan, Iran
چکیده [English]

Background: Iran is a crisis-prone country and faces many natural crises every year. Crisis management is one of the most important issues and challenges in various industries that play an important role in the economy. Various models for crisis management have been proposed.
Methods: This study aims to develop a model of crisis management in the field of industry (Case study: iron ore mining industry). This research develops the crisis management model from the perspective of industry experts. It is a mixed method research. Therefore, the statistical population of the study is composed of experts who were selected by purposive sampling, 20 people as a statistical sample. Data collection tool was a fuzzy Delphi questionnaire. The reliability and validity of the questionnaire were confirmed by professors and experts. In this sense, after collecting the components from the literature and rotating the Delphi technique questionnaire three times, it reached the model accepted by the experts. Finally, the AHP method was used to rank activities at each stage before the crisis, during the crisis and after the crisis.
Results: The results indicate that the pre-crisis stage is the most important stage of crisis management and insurance management and contract management is the most important activity. The most important results were obtained during the crisis phase, information management and financial management, and in the post-crisis phase, transformation management and knowledge management.

کلیدواژه‌ها [English]

  • Crisis
  • Crisis management
  • industry

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