نوع مقاله : مقاله پژوهشی
نویسندگان
1 استاد و عضو هیات علمی دانشگاه آزاد اسلامی واحد علوم و تحقیقات تهران (نویسنده مسئول و طرف مکاتبات)
2 دانشیار و عضو هیات دانشگاه آزاد اسلامی واحد علوم و تحقیقات تهران
3 دانش آموخته گروه مدیریت، دانشگاه آزاد اسلامی واحد علوم و تحقیقات تهران
چکیده
کلیدواژه‌ها
عنوان مقاله [English]
نویسندگان [English]
Service knowledge management system, is a system for identify valuable resources and external knowledge, a systematic design of extraction processes, documentation and knowledge process to automatically insert new knowledge, reinforce the ongoing knowledge and remove obsolete addresses and in the process of knowledge transfer, it will move to other parts of the organization. Human factors (culture, motivation, user friendly, training and management style) and organizational factors (organizational maturity, strategy, organizational structure, resources, constraints and evaluation) are Importance of each indicator on the success rate of implementation SKMS and to evaluate these with each others. As a result, it was proved, human and organizational factors have the same impact on the successful implementation of SKMS.
کلیدواژه‌ها [English]
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